This Transportation and Exchange Policy applies to all purchases made through Alvismore ("we," "us," or "our") via our official website https://www.alvismore.com. By placing an order with us, you agree to the terms outlined in this policy. Alvismore is committed to providing clear, fair, and transparent shipping, delivery, return, and exchange practices to ensure a reliable and satisfactory shopping experience for all customers.
1. Order Processing
All orders placed on alvismore.com are subject to processing before shipment. Order processing includes order verification, quality inspection, packaging, and preparation for dispatch. Under normal circumstances, orders are processed within 1–3 business days after payment confirmation. During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended slightly. Customers will be notified if significant delays occur.
Once an order has been processed and dispatched, customers will receive a shipping confirmation email containing tracking information when available. If you do not receive a confirmation email within the expected processing timeframe, please contact us at informationnow@alvismore.com for assistance.
2. Shipping Destinations
Alvismore offers international shipping to multiple regions, subject to logistical availability and local regulations. Shipping availability may vary depending on the destination country, customs requirements, and carrier restrictions. We reserve the right to update or modify our shipping destinations at any time without prior notice.
Customers are responsible for ensuring that their shipping address is complete and accurate at the time of checkout. Alvismore is not responsible for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.
3. Shipping Methods and Delivery Time
Delivery times consist of two components: processing time and shipping time. Estimated delivery times are provided for reference only and are not guaranteed.
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Standard Shipping: Estimated delivery time is typically 7–15 business days after dispatch.
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Extended Delivery Regions: Some regions may require 15–25 business days due to distance, customs clearance, or local carrier limitations.
Delivery times may be affected by factors beyond our control, including but not limited to customs inspections, weather conditions, public holidays, carrier delays, or global logistical disruptions. Alvismore is not liable for such delays but will make reasonable efforts to assist customers in tracking their shipments.
4. Shipping Fees
Shipping fees, if applicable, are calculated and displayed at checkout before payment is completed. Fees may vary based on destination, order value, shipping method, and promotional offers. From time to time, Alvismore may offer free shipping promotions, which will be clearly communicated on our website.
Customs duties, taxes, or import fees imposed by the destination country are not included in the product price or shipping fee unless explicitly stated. Customers are solely responsible for paying any such charges required by local authorities.
5. Customs, Duties, and Taxes
International shipments may be subject to customs clearance procedures, which can cause delays beyond estimated delivery times. Alvismore has no control over customs processes and cannot guarantee the duration of clearance.
Customers are responsible for complying with local import regulations and paying any applicable customs duties, taxes, or fees. If a shipment is refused or returned due to unpaid customs charges or regulatory issues, the customer may be responsible for additional shipping and handling costs.
6. Order Tracking
Once your order has been shipped, tracking information will be provided when available. Tracking updates may take time to appear in the carrier’s system. If tracking information does not update immediately, customers are advised to wait a reasonable period before contacting customer service.
If an order appears delayed or tracking information is unclear, customers may contact informationnow@alvismore.com, and our support team will assist in investigating the issue with the carrier.
7. Undeliverable or Returned Packages
Packages may be returned to us as undeliverable for reasons including incorrect address, failed delivery attempts, or refusal by the recipient. In such cases, Alvismore will contact the customer to arrange reshipment or other solutions. Additional shipping fees may apply for reshipment.
If a package is returned due to customer error, such as providing an incorrect address, Alvismore reserves the right to deduct original shipping costs from any refund issued.
8. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Customers should provide clear photographic evidence of the issue to facilitate resolution.
Depending on the situation, Alvismore may offer a replacement, exchange, or refund. We reserve the right to determine the most appropriate solution after reviewing the provided information.
9. Exchange Policy
Alvismore accepts exchange requests under specific conditions. To be eligible for an exchange:
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The request must be submitted within 14 days of delivery
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The item must be unused, unworn, and in its original condition
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Original packaging and accessories must be included
Customers are responsible for return shipping costs for exchanges unless the exchange is due to an error on our part. Exchange availability depends on stock status. If the requested replacement item is unavailable, alternative solutions may be offered.
10. Return and Refund Policy
Returns may be accepted under certain circumstances. Approved returns must meet the same condition requirements as exchanges. Refunds will be issued only after the returned item has been received and inspected.
Refunds are typically processed to the original payment method within 7–14 business days after approval. Processing times may vary depending on the payment provider.
Non-refundable items may include but are not limited to items marked as final sale, promotional items, or products damaged due to misuse.
11. Cancellations
Orders may be canceled before shipment by contacting our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled and must follow the return procedure if eligible.
12. Contact Information
For any questions regarding shipping, delivery, returns, or exchanges, please contact:
Email: informationnow@alvismore.com
Store Name: Alvismore
Website: https://www.alvismore.com
Alvismore reserves the right to update or modify this Transportation and Exchange Policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed of any updates.